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Frequently Asked Questions

  • I live in an area that is shaded green, what does this mean for me?
  • This means that your premise is located in an area which is currently, or will be, served with high-speed broadband through our fibre broadband rollout, providing superfast broadband in these areas of up to 100 megabits per second. Each cabinet boosts broadband speeds for approximately 200 premises in its vicinity. Live cabinets are coloured green on the map, planned are coloured blue. You can test whether high speed broadband is currently available to you by using our line/eircode lookup.

     

  • I live along the yellow lines and my home is marked with a green icon on the map, when will I be able to order superfast fibre broadband?
  • Fibre Broadband is now ready to order with available speeds between 30Mb/s and 1000Mb/s. You can order through the service providers identified as offering rural fibre broadband on this page.

     

  • I live along the yellow lines and my home is marked with a blue icon on the map, when will I be able to order superfast fibre broadband?
  • Use the line/eircode lookup to be given an indicative date as to when superfast fibre broadband will be live in your area.

     

  • I live along the yellow lines, but my home is not marked with any icon. Does this mean that superfast fibre broadband will not be available to me?
  • If you live in a green shaded area high speed broadband will likely still be available to you. You can use the line/eircode lookup to establish whether fibre broadband is currently available. If high speed services are not yet live in your area you can view our rollout map to identify the forecasted date.

     

  • I live along the yellow lines; all of the neighboring homes are marked with green icons. My home is marked with a blue icon. Can I order superfast fibre broadband?
  • Not yet. The work serving your house has not yet been completed. Be assured that your house remains in our plans, and will be completed as soon as possible.

     

  • I live just off the yellow lines, and my home is not yet marked. Will you extend the fibre network to my home?
  • open eir is committed to delivering superfast fibre broadband to the 300,000 homes marked on the coverage map by the end of 2018. The homes that are not marked in this map will be able to access to high speed broadband through the National Broadband Plan. Open eir is bidding for the NBP tender and hopes to be able to continue our rollout programme beyond the yellow lines if successful.

     

  • I live in a rural area and my house is marked on the map – what do I need to beware of before ordering fibre?
  • We deliver service either underground using your existing ducts or overhead using our existing poles. We will deliver up to 50 metres from the roadside to a home at no additional cost either above or below ground using existing infrastructure. If you would like us to use your existing duct the duct needs be cleared, this is the responsibility of the home owner. Our teams cannot clear a private duct which is blocked so we ask that this work is completed in advance. Should your home be more than 50 metres away from the curtilage of your property, then it is your responsibility to install a duct from your home to the entrance of your property or if a duct is already in place to ensure it has no blockages. We also require power close to the point of fibre entry into the home (usually in the form of a double socket in the hallway).

  • I live in rural Ireland, but my house isn't included in the open eir fibre broadband network coverage map. When will I receive superfast fibre broadband?
  • The homes marked on the open eir coverage map are included in our current Fibre Rollout. If your home is not in a green shaded area, or marked along a yellow line then you are likely to be in the National Broadband Plan area. This plan will see high speed broadband delivered to every home at a minimum speed of 30 megabits.

     

  • My local community is willing to raise funds in order to support open eir in delivering fibre broadband to our area. Is this something open eir would consider?
  • open eir is committed to building a fibre network that will service 300,000 homes and businesses in rural Ireland as quickly as possible. All of our resources are currently dedicated to delivering this plan on time and unfortunately we cannot re-allocate them to offer this facility. It is however our ambition that all of Ireland be connected to high speed broadband in due course.

     

  • I live in an area that is shaded green, how do I know what speeds I can attain?
  • You can use the line/eircode lookup to help determine what speeds you can avail of.

     

  • I live in an area that is shaded green, my nearest cabinet is marked blue – when will it be live?
  • A number of issues can affect the go live date for a fibre cabinet. For the majority of cabinets open eir must follow the formal planning process, in addition we sometimes have to negotiate with private landowners to place cabinets on their land. We are also dependent on third parties in areas such as power supply with that in mind it can sometimes be difficult to estimate exactly when a cabinet will go live – however when we do have an identified date for service it will be updated on the map.

     

  • What sort of broadband speed do I need?
  • Currently most common streaming applications can run on less than 10 Megabits per second. Netflix Titles for example will play in High Definition on a connection speed of 5.0 megabits per second. However with multiple users in a home and multiple applications running at the same time higher broadband speeds will be required. Most definitions of high speed broadband are currently at least 20Mb/s+.

     

  • I have ordered Fibre broadband but my speeds aren't as fast as I'd hoped?
  • Open eir work to guarantee the line speed delivered to your premise but cannot guarantee speeds over wireless/wifi within the home. Connecting wirelessly over wifi, on a tablet for example, will mean a slower speed than connecting directly to a port on your laptop/PC – even though the fixed line broadband speed entering your premise is still the same. In addition factors like using older hardware can significantly slow the maximum speed achievable. Using applications such as Netflix on older equipment over wifi in the vast majority of cases will still result in a reliable in-home experience. You can learn more about boosting your in-home wifi speed by viewing the instructional videos on the content hub.

     

  • I am using Fibre broadband and I have an issue around my billing – who do I call?
  • Please contact your retail service provider as we do not sell to end users or bill them directly.

     

  • How does open eir decide where to roll out fibre?
  • We take the capital available and examine the existing customer base in an exchange area, the demographics, the network infrastructure we have in place and other cost inputs. Taking all of those variables we then design and build out fibre as far as possible in as many places as we can. Over the past 5 years as our fibre rollout has become increasingly efficient we have been able to extend the build from an initial target of 1 million premises, to 1.2million, to 1.4 million, to 1.6 million and now to 1.9 million premises. Over 1.6 million premises can access the network today, 1.9million will be able to access the network by the end of 2018.

     

  • Why can't fibre be delivered to every premise in rural Ireland commercially?
  • We’d obviously like to reach each every home with our fibre rollout but the cost of rolling out fibre infrastructure is significant. So while the cost of rolling out a kilometre of fibre in rural Ireland is higher than in urban Ireland, the density of potential customers is significantly lower. Notwithstanding that we are investing our own resources to reach as many places as we can, and doing far more than any other operator in Ireland to close the digital divide. We are also actively participating in the National Broadband Plan tender which will be awarded shortly. Our ambition is to continue to roll out fibre to as many places as possible, ensuring a fully connected Ireland with no area of the country left behind.

     

  • Why is there no build commenced stage for the homes along the yellow line?
  • At the moment our systems only allow us to indicate if a home is planned or if it has gone live along the yellow lines. However we are working on identifying a method to indicate that build work has commenced for these premises prior to them going live.

     

  • The line/eircode lookup indicates my home as live but the map still identifies it as planned?
  • The information feeding the line/eircode lookup is updated overnight. The map is updated, on average, every fortnight so the line/eircode lookup will have the most up to date status.