F.A.Qs

  • What is eir's National Fibre Rollout ?
  • At eir we understand that our customers want to feel connected and want to have access to their communities and business networks, so we are investing in excess of €400 million, over fours years to build Ireland a high speed fibre broadband network. eir’s national fibre roll out will benefit communities throughout Ireland, connecting approximately 1.9 million homes and business in 26 counties. 70% of homes and business across Ireland will have access to Broadband Speed of up to 100Mb/s by July 2016.

  • What is Fibre Optic broadband?
  • Fibre broadband is a new type of broadband which uses fibre optic cables to help increase the speed of your broadband connection. Also referred to as ‘super-fast broadband’ or ‘next generation broadband’, with high connection speeds it will offer greatly improved digital service for all.

  • What are the benefits of fibre broadband for homes/businesses?
  • Our investment in this type of broadband will benefit all users, both at home and at work, facilitating faster communication, learning, commerce and entertainment services.You can read more about the full range of benefits for homes here and businesses here.

  • When will the fibre rollout come to my area?
  • We are working hard to roll fibre out across 26 counties as quickly as possible and the various go live dates are revised on an on-going basis. The current list of locations with estimated timeframes are included in the fibre rollout programme are listed on our rollout map, plus our recent launches you will see in our news stories. March 2014 saw eir reach a key milestone, connecting its 100, 000th fibre customer. By July 2015 eir will have rolled out a high speed network to 100 communities in Ulster, 148 communities in Connacht, 276 communities in Munster and 345 communities in Leinster.

    While we are doing everything we can to rollout as quickly as we can, engineering plans and delivery timescales are dependent on a number of factors, such as planning applications, provision of electricity to new cabinets, which means we can’t announce new broadband areas until they actually become live.

  • How do you decide which exchange areas get superfast fibre broadband?
  • Our fibre rollout programme is based on extensive research and planning and we have evaluated each area according to key criteria such as population density and the cost of deployment. We continue to review the list of locations with a view to rolling out fibre to as many locations as commercially viable.

  • I live within a fibre rollout location, how can I qualify for superfast fibre broadband?
  • Your Service Provider will be able to check to ensure that your area qualifies for superfast fibre broadband. Or you can check our roll out locations to see if your area is live, in construction or in planning.

  • I live within a fibre rollout location what broadband speed will I receive?
  • Your service provider can advise you on the exact speed your fibre connected line can support. eirs high speed network is designed to offer ends users initial speeds of up to 70Mb/s. However in tandem to our roll out plan we are also deploying a new technology called vectoring which increases our initial speeds from 70Mb/s to 100Mb/s.

  • How much will superfast fibre broadband cost?
  • Your service provider will advise you on any of the costs associated with installing and using our high speed broadband service.

  • I live within a Live Fibre rollout location, what Service Providers are offering superfast fibre in my area?
  • The fibre network is open to all licensed Service Providers. We encourage you to contact your Service Provider and ask about the availability of fibre to your home/business.

    For your convenience we have listed all service providers here.

  • My exchange area isn’t listed on the rollout plan– when will I receive superfast fibre broadband?
  • We are investing over €400 million in our Fibre Rollout to bring thigh speed broadband to as many locations as possible across the country. Unfortunately it is not economically viable to install the necessary equipment in all areas; however there are a number of initiatives underway to improve broadband services across the entire country.

    In addition to our broadband investment of €400 million, we are also investing over €300 million in our mobile technology, which will provide a higher speed mobile broadband service to many rural areas.

    The Irish Government has signalled its intention to co fund the rollout of higher speed broadband in areas not covered by existing private operators. eir intends to compete for these funds with the intention of extending our high speed network on an open access basis using a mix of technologies.

  • What is ‘Fibre to the Cabinet’?
  • ‘Fibre to the Cabinet’ is the technology we are using to build this network. Currently eir’s exchanges connect to homes and businesses using copper cables. Copper is limited to providing broadband speeds of up to 24Mb/s.
    The fibre rollout involves eir laying fibre cable from the telephone exchange to newly installed neighborhood telecoms cabinets – which usually sit midway between an exchange and a home/business. This is ‘Fibre to the Cabinet’ technology.

    The existing copper wiring carries the rest of the voice/data traffic to a home/business. By rolling out high speed fibre closer to the home/business and reducing the length of the copper line, broadband download and upload speeds are improved, giving homes/businesses up to 70Mb/s initially with speeds 100Mb/s and over to come.

  • Is Fibre replacing Copper to my home/business?
  • As the fibre optic cables are laid alongside the existing copper cables, homes and businesses decide which one they would like to use.

  • Why is eir making its network available to all Operators?
  • open eir, a division of eir Group, is managing the rollout on an open access basis , which means that while the network is being built all licensed Service Providers can use the new fibre network. Consequently, consumers and businesses should receive a broader range of pricing plans and innovative packages from a range of telecom suppliers.

  • What does Mbps mean?
  • Mbps or Mb/s stands for Megabits per second, which is the way speeds on the internet are measured. One bit means one piece of information and in turn on Megabit is one million pieces of information. Which means a broadband customer who has access to 100Mbps, well it will transform the way you use the internet.

  • I live in an enable area but I still cannot get high speed broadband, why not?
  • If you home or business is located in an area on our map that is high speed broadband enabled, there could be a number of factors stopping you from gaining access.

    Your home/business may be connected to a cabinet that has not yet been upgraded, within each town there are a number of cabinets, so bear with us each week more and more cabinets are upgraded.

    You may be an exchange customer which means you are connected directly to the telephone exchange rather than a roadside cabinet. Regulations presently don’t allow for high speed broadband to be delivered straight from exchanges, however we do have a solution and we are hopeful that once approved we will be able to deploy.

    Your home/business may be located to far from a cabinet to support high speed broadband. Unfortunately it is not economically viable to install the necessary equipment in all areas; however there are a number of initiatives underway to improve broadband services across the entire country.

    In addition to our broadband investment of €400 million, we are also investing over €300 million in our mobile technology, which will provide a higher speed mobile broadband service to many rural areas.

    The Irish Government has signalled its intention to co fund the rollout of higher speed broadband in areas not covered by existing private operators. eir intends to compete for these funds with the intention of extending our high speed network on an open access basis using a mix of technologies.

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